Terms & Conditions

PAYMENT
We currently accept payment via Paypal only.

DELIVERY
Items are posted within 3 working days. UK orders are sent via Royal Mail 1st Class Recorded mail. International orders are sent via Airmail.

CHANGE YOUR ORDER
If you've placed an order for one of our bags with a pre-written slogan, contact us to discuss the change to your order.

If you've placed a custom order, we can make changes if you contact us before we begin production. If your bag has already been custom-made, we cannot change your order.

REFUNDS
Return any unusued bag with a pre-written slogan within 28 days and receive a full refund (both bag and postage costs). You are responsible for the cost of returning the item to us. We are unable to offer refunds on custom orders.

Email us for our returns address.

FAULTY ITEMS
If you receive a faulty item, please contact us to discuss return and replacement/refund.

ETHICAL INFORMATION
We chose the supplier for our base, cotton drawstring bags very carefully. Their bags are purchased from a single source in China where child labour is not used, living wages are paid and working hours are not excessive. Our slogans are added by hand, in London. For more details, please contact us.